
Nine years ago, JBRSOFT Limited embarked on a transformative journey with Mazeda Networks Limited, a burgeoning ISPERP dedicated to providing high-quality internet services. This partnership aimed to enhance operational efficiency, improve customer satisfaction, and expand service offerings in an increasingly competitive market.
Our objective was to fully automate the operations for the ISP company, featuring a comprehensive suite of modules. Key components include Human Resource Management (HRM), Customer Relationship Management (CRM), Billing, Inventory and Sales management, Accounting, and a Customer Record Management Portal. The software also integrates multiple Payment Gateways such as Bkash, Rocket, iPay, SSL Commerz, and Foster, along with SMS Services and a Web Portal, all aimed at enhancing efficiency and improving customer service.
The Challenge
Mazeda Network faced a series of significant challenges that hindered its growth and service d...