Internet Service
Provider ERP

They Best way to manage your ISP business

  • Integrated customer care portal to reduce your customer support
  • Multiple payment gateways to collect bill within few minutes
  • SMS and email service to notify, reminder and promotional purpose
  • Manage Mikrotik customer using integrated API by a few finger tips
  • Ensure data security and scheduler based business record backup
  • Bandwidth consuming real time visualization
  • Track your boxes and ONU by a single click
Free Consultation

Fully Customizable

ISPERP is a fully customizable software. We can customize ISPERP to fit your business

Great Support

Our highly experienced technical and support team is dedicated to assist you 24/7.

Secured REST API

It has different types of secured API to integrate or utilize ISPERP resources with other apps.

ISPERP

Modules

Manage your business
in a smart way!

Human Resource Management

Employee Record, Department, Designation, Salary, Leave, Attendance, Holidays and Notice Board

Customer Record Management

Customer Info, Newline, Current Month Connections, Rejected Clients, House Shift, Package Change, Disconnections etc.

Customer Self-Care Portal

Portal login using two step verification (OTP), Pay Bill, Open Ticket, House Change, Package Change and Disconnect Request

Automated Billing

Bill generate, Bill SMS send, Single bill generate, Bill Collection, Due and Advance Collection, Online Collection, bKash Collection ...

Defaulter Management

Automatic defaulter list generate, inactive from mikrotik, defaulter continuation application, bill payment etc.

Inventory & Sales

Product Receive, Products Approval, Product Requisition, Requisition Approval, Stock Management, Master Data Management, Units, Category, Type setup.

Cash Book

General Cash Book, Income from ISP billing, Expenses, Debit and Credit Voucher, Tax Management, Transaction Mode and type setup

Support Ticket

Open new ticket, assign to technician, SMS send, solved ticket, view summary reports etc.

Box and ONU

Setup a new box, Setup ONU, Box & ONU list, Track devices and ports, cables reports, box reports, and box plot in Google map.

Payment Gateway

bKash, Master Card, VISA Card, SSL Commerze and Foster

Real & Static IP Management

Generate package wise real IP, real IP charge, allocated, and free IP reports

Reseller Management

Reseller portal, newline, house shift, package change, disconnection, and reconnection

Radius Server & Mikrotik Control

Mikrotik Package Management, Mikrotik & ISPERP client information synchronization

Notification Center

Notify daily pending tasks for customer care, bill man, technicians, accounts officer, billing etc.

BTRC Report

Export BTRC report in CSV format, Upstream and downstream reports, bill sheet download etc.

Human Resource Management (HRM)

  1. Employee record management
  2. Employee department and designation management
  3. Employee personal profile
  4. Payroll
  5. Holidays management
  6. Leave management
  7. Attendance system
  8. Users management
  9. Dashboard reports
ISPERP - HRM
ISPERP - CRM

Customer Record Management (CRM)

  • 1. Newline Request Management
  • 2. Technician Assignment & Approval for newline
  • 3. Emergency Newline Add in Mikrotik
  • 4. Newline Box/Splitter information, Package
  • Information, Inventory, Static IP and Photo management
  • 5. Monthly connections with active and inactive in Mikrotik
  • 6. House shift Management
  • 7. House Shift Bill Collection
  • 8. Package change Management
  • 9. Package Change Bill Collection
  • 10. Disconnect Management
  • 11. Disconnection Bill Collection
  • 12. Client Block/Unblock Management
  • 13. Defaulter Management
  • 14. Real IP Assignment
  • 15. Static IP Assignment

Customer Self Care Portal

  • 1. Personal information - only view
  • 2. Customer can give package change request
  • 3. Package change history - only view
  • 4. Connection information - only view
  • 5. Inventory information - only view
  • 6. New house change request send
  • 7. House shift history - only view
  • 8. New disconnect request send
  • 9. Disconnection history - only view
  • 10. Reconnection history - only view
  • 11. Create a new support ticket/ complain
  • 12. Support ticket history - only view
  • 13. Invoice - only view
  • 14. Bill statement - only view
  • 15. Bill payment history - only view
  • 16. Defaulter history - only view
  • 17. Real IP history - only view
  • 18. Bandwidth consumption - only view
  • 19. Bill Payment: can pay using bKash, Rocket, Foster, iPay, SSL Commerz
ISPERP - customer portal

Billing

  • 1. Single click and automatic bill generate with SMS notification
  • 2. Bill collection - online, offline, office and door-to-door collection
  • 3. Newline bill collection and confirmation by accounts
  • 4. Generated bill with lots of features, functionalities and reports
  • 5. Collected bill with lots of features, functionalities and reports
  • 6. Due bills with lots of features, functionalities and reports
  • 7. Bill adjustment with lots of features, functionalities and reports
  • 8. Bill summary with lots of features, functionalities and reports
  • 9. Bill statement & download with lots of features, functionalities and reports
  • 10. Billing dashboard with graphical UI analysis
  • 11. Billing dashboard with all dues, paid, partial paid, payable bill and defaulter bill history
  • 12. Master customer care collection with authority approval and transfer to the “Accounts” department and finally to bank
  • 13. Foster bill sheet download
  • 14. Home, corporate and reseller users separate bill statements and reports
  • 15. Collected bill analysis
  • 16. Bill collections door-to-door by mobile pos printer/ pocket printer (ongoing)
  • 17. Due bills collections and notifications
  • 18. Defaulter due bill collections
  • 19. Advance collections
ISPERP - Billing
ISPERP - Accounting

Accounting

  • 1. Accounting dashboard with daily, weekly, day’s wise, monthly and yearly income, expense and revenue summary
  • 2. ISP Income management including home bill, corporate bill, reseller/category/pop bill, newline fee, newline bill, package change bill, house shift bill, disconnection bill, reconnection bill, advance collection, due collection and other online collection
  • 3. Other Income: any other income can management from our accounting module
  • 4. Expense management
  • 5. Vat
  • 6. Tax
  • 7. Bank account
  • 8. Transactions
  • 9. Import/Export
ISPERP - Inventory

Inventory & Sales

  • 1. Products receive management
  • 2. Products Approval and stock update
  • 3. All Approved and disapproved products
  • 4. Products issue/ requisition
  • 5. Products issue approval
  • 6. All approved and disapproved requisitions
  • 7. Current Stock management
  • 8. Stock return
  • 9. Approved and disapproved stock return
  • 10. Damage product management
  • 11. Unlimited product management
  • 12. Products category management
  • 13. Products unit management
  • 14. Manufacturer Management
  • 15. Supplier Management
  • 16. Barcode generation

Support ticket

  • 1. Support ticket dashboard with total, solved, pending and today’s tickets as notification
  • 2. Pending ticket list
  • 3. Today’s ticket list
  • 4. Solved tickets
  • 5. Total Tickets
  • 6. Create a new ticket
  • 7. See customer basic information, bill paid history and Mikrotik current status
  • 8. Send SMS to customer and technician during new ticket opening
  • 9. Feedback for individual ticket
  • 10. Custom SMS sending to technician or any other designated employee of your company
  • 11. Engineers feedback incorporation for solved tickets for customer satisfaction
ISPERP - Support Ticket
ISPERP - Box & ONU

Box and ONU Management

  • 1. Set up a new box/splitter with number, address, switch, port, total port, used port, freeport, MC, SFP, TG, fiber root
  • 2. Update box information
  • 3. All Box list with detail
  • 4. Number of clients per box
  • 5. Freeport per box
  • 6. Number of switch per box
  • 7. Box wise complain/ support ticket summary
  • 8. Box setup reports by technician or engineer
  • 9. Monthly box setup report
  • 10. Master cable report
  • 11. Cables by area and roads
  • 12. Box wise cable
  • 13. Interface management
  • 14. ONU update
  • 15. OLT base access

Mikrotik Administration & Radius

  • 1. Add unlimited Mikrotik (Area wise)
  • 2. Add branch and pop
  • 3. Newline active in Mikrotik
  • 4. House change username update in Mikrotik
  • 5. Automatic package migration
  • 6. Real IP change in Mikrotik
  • 7. Static IP binding in Mikrotik
  • 8. Customer short time block in Mikrotik
  • 9. Customer permanently disconnect from Mikrotik
  • 10. Auto reconnection from Mikrotik after bill payments or portal activations
ISPERP - Radius
ISPERP

Reseller/ POP Management

  • 1. Package mgt.
  • 2. Real IP
  • 3. Radius users
  • 4. Mikrotik user migration
  • 5. Radius access log
  • 6. Mikrotik Graph Mgt.
  • 7. Mikrotik Synchronization
  • 8. Client Control
  • 9. Bandwidth allocation

SMS & Notification Mgt.

  • 1. Newline SMS
  • 2. House Change SMS
  • 3. Package Change SMS
  • 4. Disconnection SMS
  • 5. Reconnection SMS
  • 6. Short time block SMS
  • 7. Bill generate SMS
  • 8. Bill collection SMS
  • 9. Due collection SMS
  • 10. Advance collection SMS
  • 11. Defaulter SMS
  • 12. Support Ticket SMS
  • 13. Region-wise SMS
  • 14. Package wise SMS
  • 15. Box wise SMS for maintaining issue
  • 16. Any single SMS to customers
ISPERP - SMS
ISPERP

Online Payment Gateway

  • 1. bKash merchant, Pay bill and PGW
  • 2. Foster including bKash, Rocket, Nagad, Master Card, Visa Card, Baking
  • 3. SSL Commerze including bKash, Rocket, Nagad, Master Card, Visa Card, Baking
Testimonials

Reviews by our clients

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ISPERP
ISPERP
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