JBRSOFT is providing comprehensive customization, maintenance, and support services for the Pharmacy Council of Bangladesh (PCB) automation system and database, ensuring it meets the evolving needs of the PCB in coordination with MSH. We offer continuous online support through chatbots to handle general queries and user information updates from the backend. Troubleshooting is performed at both the application and user levels to resolve any issues promptly.
In collaboration with MSH, we provide training to PCB’s designated officials, equipping them with the knowledge to effectively operate and maintain the system in day-to-day operations. To enhance usability and user experience, we continually improve the design, structure, and speed performance of the system across all devices, reducing bounce rates and optimizing performance.
We maintain transaction records, preparing reports based on provided templates and developing new report templates per PCB's monitoring needs. Additionally, we assess the costs associated with API and app development to ensure cost-effectiveness. Regular backups of the PCB website’s files and database are carried out weekly, with increased frequency during content changes.
To safeguard the system, we implement stringent application security measures, protecting against threats such as XSS attacks, SQL injections, brute force attacks, DDoS attacks, malware, and unauthorized access to sensitive files. We also take preventive actions, such as blocking malicious IP addresses and configuring firewalls for all servers supporting the PCB website.
We ensure regular server cache clearing, operating system updates, and monitoring of software version updates. New functionalities are developed and implemented for the PCB automation system, and any bugs affecting system functionality are promptly resolved. We also work on improving Google search rankings and addressing Search Engine Optimization (SEO) issues.
Our team provides ongoing maintenance support for all existing functionalities and promptly addresses any issues raised by MSH and PCB. Moreover, we ensure the interlinking of the PCB automation system with the DGDA drug database operates seamlessly on the updated system. All changes and updates are reflected in the user manual, ensuring consistency and clarity. Lastly, we check the compatibility and security of PCB’s designated server (e.g., Bangladesh Computer Council) to ensure optimal performance and safety.