1. Scope of Services

This policy applies to all payments made for:

• Software development services
• Subscription-based services
• Digital products and solutions
• Consultancy and technical services

2. No Physical Returns

As JBRSOFT Limited primarily provides digital services and software solutions, there are no physical products to return.

3. Refund Eligibility

Refunds may be considered under the following conditions:

• The service was not delivered as per agreed scope or specifications
• Duplicate payment made due to technical error
• Payment processed but service not initiated within the agreed timeline

4. Refund Request Timeline

Customers must request a refund within 7 (seven) working days from the date of payment. Requests submitted after this period may not be eligible for refund consideration.

5. Refund Processing Time

Approved refunds will be processed within 7–10 working days. The refund will be issued through the original payment method via SSLCommerz or bank transfer.

6. Non-Refundable Cases

Refunds will not be applicable in the following situations:

• Change of mind after service initiation
• Partial completion of agreed milestones
• Delays caused by client-side dependencies or lack of required input
• Custom-developed solutions once delivered or deployed

7. Cancellation Policy

Clients may request cancellation before the project or service begins. Once the service has started, cancellation requests will be reviewed case-by-case.