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In today’s fast-paced digital environment, Internet Service Providers (ISPs) need more than just connectivity—they need powerful tools to manage operations, enhance customer service, and drive business growth. ISPERP, developed by JBRSOFT Limited, is a comprehensive ERP solution tailored specifically for ISPs. With a robust set of features, ISPERP helps providers automate billing, streamline support, manage inventory, and monitor performance—all from a centralized platform.
This article explores the top 10 most valuable features of ISPERP that every ISP should take full advantage of. Whether you're managing daily operations, optimizing field service, or planning long-term strategy, these tools are designed to boost efficiency and deliver a better customer experience.
Automated Billing System: The Automated Billing System in ISPERP handles invoice creation and payment reminders automatically, supporting both prepaid and postpaid billing. It reduces manual work, minimises errors, and improves cash flow with features like recurring billing, late fee rules, and SMS/email alerts—making the billing process faster and more efficient for ISPs.
Customer Relationship Management (CRM): The CRM module in ISPERP centralizes customer info, including contacts, service plans, and support history. It helps ISPs track interactions and manage customers from onboarding to issue resolution. This ensures organised and personalised service.
Mikrotik Integration: ISPERP’s Mikrotik Integration lets ISPs manage routers directly with real-time control, bandwidth limits, and user session tracking. It also auto-disconnects unpaid users, streamlining network operations.
Isp- CARE Mobile App: Allows field technicians to manage tasks, collect payments, and update service status from mobile devices.
Complaint & Ticket Management: The Complaint & Ticket Management system in ISPERP allows ISPs to efficiently log, track, and resolve customer complaints. When a customer raises an issue, a ticket is automatically created and assigned to the appropriate team for follow-up. The system ensures timely resolution by keeping all communication and updates centralised, providing both customers and support staff with clear visibility throughout the process.
Inventory Management: ISPERP’s Inventory Management module helps ISPs keep accurate records of all equipment and stock across multiple locations. It tracks item availability, asset movement, and assignments to customers or staff. This ensures better control over resources and prevents stock shortages or misuse.
HRM & Payroll : The HRM & Payroll system manages employee records, including personal details, job roles, attendance, leave, and salary processing. It automates payroll calculations and maintains accurate logs for compliance and reporting. This reduces administrative workload and ensures timely, error-free salary disbursement.
SMS & Email Alerts: ISPERP automatically sends SMS and email notifications to customers for billing reminders, renewals, service downtime, and updates. These alerts improve communication, reduce missed payments, and enhance customer satisfaction. Messages can be customized and scheduled based on the event.
Reports & Analytics: With built-in reporting tools, ISPERP generates visual dashboards and detailed reports on sales, revenue, customer complaints, and more. These insights help ISPs monitor performance and make informed decisions. Reports can be filtered, exported, and used for strategic planning.
API Integration: ISPERP supports API-based integration with external applications such as online payment gateways, CRM tools, or customer self-service portals. This allows ISPs to extend functionality, automate processes, and connect ISPERP seamlessly with other systems in their workflow.
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